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内容简介:
如何做到“名”、“利”双收?如何使“客户至上”的口号变为现实?阅读本书,会找到令您满意的答案。作者独辟蹊径,以人为本,对内提出树立“人人都是管理者”的概念,提高员工的工作积极性;对外以各种途径满足客户需要,保证企业、客户、员工三者关系的平衡和谐。作者以15种原则作为框架体系组织文章。在保留传统话题的同时,本书着重强调了制造业和服务中的团队工作、质量和客户服务。领会本书之理论,并加以融汇贯通,定会获益匪浅!
作者简介:
理查德J.舍恩伯格(Richard J. Schonberger):
华盛顿大学教授,在舍恩伯格联营公司任职。
小爱德华M.诺德(Edward M. Knod, Jr.):
现任西依利诺斯大学商业技术学院管理系教授,在运作管理、运作决策方法、战略管理等领域均有很深造诣。他还是美国质量学会、依利诺斯制造企业协会、生产及运作管理学会成员,发表论文多篇,并获多项教学奖。
目录:
PART Ⅰ INTRODUCTION TO OPERATIONS MANAGEMENT
1 Operations-Producing Goods and Providing Services
2 Competitive Strategies and Principles
3 The Quality Imperative
PART Ⅱ DESIGN AND CONTROL FOR CUSTOMER SATISFACTION
4 Designed-In Quality: Products, Services, Processes
5 Quality Control and Process Improvement
PART Ⅲ TRANSLATING DEMAND INTO ORDERS
6 Demand Management and Forecasting
7 Master Planning-for Capacity and Output
8 Flow-Control Systems Overview
9 Order Fulfillment and Purchasing
10 Timing: JIT/Kanban, MRP, and Related Topics
11 Quick-Change Flexibility and Lot Sizing
PART Ⅳ TRANSLATING PLANNED ORDERS INTO OUTCOMES
12 Process Selection and Layout
13 Managing Continuous and Repetitive
14 Managing job and Batch Operations
15 Managing Projects
PART Ⅴ OM RESOURCES:MEASUREMENT, MANAG EMENT, IMPROVEMENT
16 Productivity and People
17 Facilities Management
18 What's Next-for you and for OM?
读者对象:
高校经管类研究生、MBA及企事业单位的有关管理人员
教学辅助材料:
教师指导手册
参考价格:74.00