第二界IEEE关于服务系统与服务管理国际学术会议征文通知

Co-sponsored by:

		IEEE Systems, Man and Cybernetics Society
		College of Economics and Business Administration, Chongqing University
		Research Center for Contemporary Management, Tsinghua University

Supported by:

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The five major economic sectors, as defined by economists, are agriculture, construction, mining, manufacturing and services. The first four identified sectors concern goods, which production dominated the world's economic activities in the past twenty centuries. As the twenty first century unfolds, services are becoming the bulk of economic activity and by far the fastest growing aspect of the world's advanced economies. In these economies, services - including wholesale, retail, business, professional, education, government, health care, finance, insurance, real estate, transportation, telecommunications, etc. - comprise the majority of their gross national product and employ the majority of their workers. It is now time to accordingly update our curricula and research foci to reflect this shift in economic activity.

In contrast to the production of goods, services are co-produced with the customers. Additionally, services should be developed and delivered to achieve maximum customer satisfaction at minimum cost. Indeed, services provide an ideal setting for the appropriate application of systems theory, which, as an interdisciplinary approach, can provide an integrating framework for designing, refining and operating services, as well as significantly improving their productivity.

Authors are invited to submit their original and unpublished work related to services systems and services management. nterdisciplinary research and services information technology are of special interest. Contributions in related areas are also welcome.