书名:物流与供应链管理系列——物流与供应链管理:降低成本与改善服务的战略(第2版·英文版)
作者:[英]马丁·克里斯托弗
ISBN号:750538217
出版社:电子工业出版社
版次:2003年1月第1版
印次:2003年1月第1次
页数/字数:294/300000
开本:787x980 16开
装帧:平装本
中图分类:物资流通(F252)
原价:¥25元
供应链管理的目标是将市场、配送网络、制造过程和采购活动整合在一起,以更高的服务水平和更低的总成本来满足顾客要求。本书讨论了物流在实现这些目标的过程中所扮演的角色,勾勒出了物流在采用服务层级细化市场、探索评估物流效率和服务绩效的方法中所起的作用。
这本实用指南提供了评审物流系统和提高供应链以应性的方法,并用大量各行各业、各个国家的案例研究和图表丰富生动地阐释了各种要点。
本书是英国皇家物流与运输学会(ILT)的指定教材。
读者对象:适于用做本科高年级和研究生教材,也可供物流、供应链专业人士阅读。
目录:
1. Logistics and competitive Strategy
Competitive advantage
Gaining competitive advantage through logistics
The mission of logistics management
The supply chain and competitive performance
The changing logistics environment
Summary
2. The customer service dimension
The marketing and logistics interface
What is customer service?
Customer service and customer retention
Service-driven logistics systems
Setting customer service priorities
Setting service standards
Summary
3. Measuring logistics costs and performance
The concept of total cost analysis
Principles of Iogistics costing
Logistics and the hottom line
Logistics and shareholder value
Customer profitability analysis
Direct product profitability
Cost drivers and activity-based costing
Summary
4. Benchmarking the supply chain
What to benchmark?
Benchmarking the logistics process
Mapping supply chain processes
Supplier and distributor benchmarking
Setting benchmarking priorities
Identifying Iogistics performance indicators
Summary
5. Managing the gkobal pipeline
6. Strategic lead-time management
7. Just-in-time and'quick response'logistics
8. Managing the supply chain
9. Leading-edge logistics
Index